{
  "id": "uc_2026_000042",
  "slug": "commonspirit-notable-mawv-outreach",
  "title": "How did CommonSpirit Health automate Medicare Annual Wellness Visit outreach?",
  "answer": "CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets. Notable reports 160,000+ outreaches in 2024, 74,878 staff hours saved (~36 FTE), and 445,888 manual calls avoided.",
  "industry": "healthcare-providers",
  "sub_industry": "Multi-state health system",
  "roles": [
    "patient-access"
  ],
  "function": "operations",
  "tasks": [
    "care-gap-outreach",
    "appointment-scheduling",
    "wellness-visit-outreach"
  ],
  "agent_pattern": "workflow-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "Outreach automation and automated scheduling",
      "vendor": "Notable",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "CommonSpirit Health",
    "type": "health system",
    "named": true
  },
  "outcomes": [
    {
      "metric": "outreach volume",
      "value": "160,000+ MAWV outreaches in 2024",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "staff hours saved",
      "value": "74,878 (~36 FTE)",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "manual calls avoided",
      "value": "445,888",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.notablehealth.com/customer-stories/commonspirit-health",
      "publisher": "Notable",
      "title": "CommonSpirit Health: Automated MAWV Outreach at Scale",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "74,878 staff hours saved and CY24 Annual Wellness Visit targets met in under nine months with automated outreach and scheduling",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "Market-specific multi-touch outreach cadence (typically six contacts per patient).",
    "Patients self-schedule; follow-up centralized in a Patient Communication Center.",
    "MAWV prioritized as 50% of care gap outreach."
  ],
  "risks_compliance": [
    "Automation writes into the EHR; errors propagate to registration and billing",
    "PHI handling (HIPAA)",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": null,
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/commonspirit-notable-mawv-outreach/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Patient Access & Outreach"
  ],
  "vertical": "healthcare"
}