{
  "id": "uc_2026_000055",
  "slug": "gillette-childrens-notable-scheduling-intake",
  "title": "How did Gillette Children's automate scheduling and intake?",
  "answer": "Gillette Children's uses Notable so families can self-schedule at any hour and complete intake digitally. Notable reports 118 staff hours saved per week, about 99% satisfaction with intake and 95% with scheduling, and 700 RN minutes a month saved by one pre-procedure form.",
  "industry": "healthcare-providers",
  "sub_industry": "Pediatric specialty care",
  "roles": [
    "patient-access"
  ],
  "function": "operations",
  "tasks": [
    "self-scheduling",
    "registration-intake",
    "pre-procedure-forms"
  ],
  "agent_pattern": "workflow-agent",
  "autonomy_level": 2,
  "tools": [
    {
      "name": "Automated scheduling and intake",
      "vendor": "Notable",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "Gillette Children's",
    "type": "pediatric specialty hospital",
    "named": true
  },
  "outcomes": [
    {
      "metric": "staff time saved",
      "value": "118 hours per week",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "satisfaction",
      "value": "around 99% intake, 95% scheduling",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "RN time",
      "value": "700 minutes a month from one automated pre-procedure form",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.notablehealth.com/customer-stories/gillette-childrens",
      "publisher": "Notable",
      "title": "Gillette Children's",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "Ultimately, automating intake has saved Gillette 118 hours per week.",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "Families book appointments digitally with no staff intervention.",
    "Automated intake and pre-procedure forms."
  ],
  "risks_compliance": [
    "PHI handling (HIPAA); EHR write access",
    "Escalation rules needed for clinically urgent requests",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": null,
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/gillette-childrens-notable-scheduling-intake/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Patient Access & Outreach"
  ],
  "vertical": "healthcare"
}