{
  "id": "uc_2026_000013",
  "slug": "hackensack-meridian-nurse-postop-agents",
  "title": "Which health systems have deployed AI agents for nurses and post-op calls?",
  "answer": "Hackensack Meridian Health has developed a nurse AI agent that sifts large amounts of data and offers next-best-action recommendations, plus an agent that assists with post-operative calls to patients, built with Google Cloud. Fierce Healthcare reported the deployment in April 2025 without outcome figures.",
  "industry": "healthcare-providers",
  "sub_industry": "Health system (18 hospitals)",
  "roles": [
    "clinical-ops",
    "patient-access"
  ],
  "function": "clinical",
  "tasks": [
    "chart-summarization",
    "next-best-action",
    "post-op-follow-up"
  ],
  "agent_pattern": "copilot",
  "autonomy_level": 1,
  "tools": [
    {
      "name": "Gemini / Vertex AI",
      "vendor": "Google Cloud",
      "url": null,
      "affiliate": false
    }
  ],
  "integrations": [
    "medical records"
  ],
  "deployment_status": "production",
  "organization": {
    "name": "Hackensack Meridian Health",
    "type": "health system",
    "named": true
  },
  "outcomes": [],
  "evidence_grade": "C",
  "grade_rationale": "Named organization in independent trade press; no quantified outcome.",
  "sources": [
    {
      "ref": 1,
      "url": "https://www.fiercehealthcare.com/ai-and-machine-learning/google-cloud-builds-out-ai-agent-capabilities-healthcare-highmark-health",
      "publisher": "Fierce Healthcare",
      "title": "Google Cloud unveils tools to build multi-agent AI systems as Highmark, Hackensack Meridian forge ahead on AI innovation",
      "published": "2025-04-09",
      "type": "news",
      "quote": "Hackensack has developed a nurse AI agent to help nurses sift through large amounts of data fairly quickly and offer next best action recommendations and an agent to assist with post-operative calls to patients.",
      "independent": true,
      "accessed": "2026-10-17"
    }
  ],
  "how_it_works": [
    "Gemini-based app summarizes medical records via Vertex AI Search.",
    "Nurse agent reviews large volumes of patient data and suggests next best actions.",
    "Post-op agent assists with follow-up calls to patients after surgery."
  ],
  "risks_compliance": [
    "Clinical decision support; nurses retain judgment",
    "PHI handling"
  ],
  "medtech_relevance": "Post-operative follow-up after orthopedic and surgical cases is a touchpoint device companies care about.",
  "models": [],
  "notes": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 0,
    "claims_total": 0,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/hackensack-meridian-nurse-postop-agents/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Clinicians & Clinical Ops",
    "Patient Access & Outreach"
  ],
  "vertical": "healthcare"
}