{
  "id": "uc_2026_000107",
  "slug": "medtronic-teneo-voice-agents-device-support",
  "title": "How is Medtronic using voice AI agents for medical device support?",
  "answer": "Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries. Teneo reports $9-10 million saved by the Cardiovascular group, cost per contact cut from $26 to below $12, and 4-5 hours per week saved for sales reps.",
  "industry": "medtech",
  "sub_industry": "Diversified medical devices",
  "roles": [
    "customer-support",
    "field-sales"
  ],
  "function": "support",
  "tasks": [
    "device-troubleshooting",
    "error-code-resolution",
    "sales-documentation-lookup",
    "employee-helpdesk"
  ],
  "agent_pattern": "voice-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "Voice-first agentic AI agents",
      "vendor": "Teneo.ai",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "Medtronic",
    "type": "medical device manufacturer",
    "named": true
  },
  "outcomes": [
    {
      "metric": "savings (Cardiovascular group)",
      "value": "$9-10 million",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "cost per contact",
      "value": "from $26 to below $12 (54% reduction)",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "sales rep time",
      "value": "4-5 hours per week saved, enabling 3 additional sales calls weekly",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.teneo.ai/blog/webinar-on-demand-compliance-meets-llms-with-medtronic",
      "publisher": "Teneo.ai",
      "title": "Webinar on Demand: How Medtronic Achieves $10M in Savings with Voice-First Agentic AI",
      "published": null,
      "type": "vendor-blog",
      "quote": "Cost per contact reduced from $26 to below $12 – a 54% reduction",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "13 active agents: 5 internal (HR, IT, legal) and 8 external (patients, providers, distributors, sales).",
    "Device troubleshooting, error-code resolution, multilingual technical support.",
    "Sales enablement with instant documentation access."
  ],
  "risks_compliance": [
    "Regulated device support; agents must not replace clinical decision-making",
    "Vendor-published webinar summary; not independently audited"
  ],
  "medtech_relevance": "Reps reclaiming 4-5 hours a week via instant documentation access is a concrete benchmark for device sales teams.",
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/medtronic-teneo-voice-agents-device-support/",
  "industry_label": "Medical Devices & Diagnostics (MedTech)",
  "role_labels": [
    "Customer Support",
    "Field Sales Reps"
  ],
  "vertical": "healthcare"
}