{
  "id": "uc_2026_000051",
  "slug": "montage-health-notable-ai-platform",
  "title": "What did Montage Health get from automating intake, referrals, and care gaps?",
  "answer": "Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure. Notable's study reports an estimated $2 million in annual gross value, no-shows down 11 percent, and the equivalent of 13 FTEs freed.",
  "industry": "healthcare-providers",
  "sub_industry": "Community health system",
  "roles": [
    "patient-access",
    "revenue-cycle"
  ],
  "function": "operations",
  "tasks": [
    "registration-intake",
    "referral-processing",
    "care-gap-outreach",
    "appointment-reminders"
  ],
  "agent_pattern": "workflow-agent",
  "autonomy_level": 2,
  "tools": [
    {
      "name": "AI platform",
      "vendor": "Notable",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "Montage Health",
    "type": "health system",
    "named": true
  },
  "outcomes": [
    {
      "metric": "annual gross value",
      "value": "an estimated $2 million",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "no-show rate",
      "value": "dropped by 11 percent",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "capacity",
      "value": "equivalent of 13 FTEs freed",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.notablehealth.com/customer-story/montage-health",
      "publisher": "Notable",
      "title": "Montage Health AI Case Study",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "The partnership yields Montage Health an estimated $2 million in annual gross value through revenue capture and cost savings.",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "Digital registration and intake with copay collection.",
    "Automated referral processing.",
    "Automated reminders and care-gap closure outreach."
  ],
  "risks_compliance": [
    "Automation writes into the EHR; errors propagate to registration and billing",
    "PHI handling (HIPAA)",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": null,
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/montage-health-notable-ai-platform/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Patient Access & Outreach",
    "Revenue Cycle & Prior Auth"
  ],
  "vertical": "healthcare"
}