{
  "id": "uc_2026_000113",
  "slug": "safetyculture-relevance-ai-bdr-agent",
  "title": "How did SafetyCulture triple meetings booked with an AI BDR agent?",
  "answer": "SafetyCulture (75,000+ customers) deployed a Relevance AI agent that answers customer questions and books meetings on autopilot. Relevance AI reports a 3x increase in meetings booked, an 83% reduction in cost per meeting, and a 200% increase in qualified opportunities.",
  "industry": "software-internet",
  "sub_industry": "SaaS",
  "roles": [
    "sales-development"
  ],
  "function": "sales",
  "tasks": [
    "inbound-lead-response",
    "meeting-booking",
    "customer-questions"
  ],
  "agent_pattern": "autonomous-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "Bosh AI BDR agent",
      "vendor": "Relevance AI",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "SafetyCulture",
    "type": "workplace operations software company",
    "named": true
  },
  "outcomes": [
    {
      "metric": "meetings booked",
      "value": "3x increase",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "cost per meeting",
      "value": "83% reduction",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "qualified opportunities",
      "value": "200% increase",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://relevanceai.com/customers/safetyculture",
      "publisher": "Relevance AI",
      "title": "SafetyCulture recruited an AI Agent and 3x'd meetings",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "83% reduction in cost per meeting",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "AI agent trained on SafetyCulture processes and knowledge base.",
    "Answers inbound questions and books meetings for sales."
  ],
  "risks_compliance": [
    "Outbound messaging compliance (spam, consent rules)",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": null,
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/safetyculture-relevance-ai-bdr-agent/",
  "industry_label": "Software, Internet & Media",
  "role_labels": [
    "Sales Development (SDR)"
  ],
  "vertical": null
}