{
  "id": "uc_2026_000116",
  "slug": "trendyol-n8n-seller-chatbot-agents",
  "title": "How is Trendyol using n8n to run AI agents for sellers and staff?",
  "answer": "Trendyol runs a seller chatbot, a legal AI assistant in Slack, and a search relevancy agent on n8n. The seller chatbot routes questions through an intent-classifying orchestrator to about ten n8n workflows and is live to roughly 10% of 300,000 sellers; n8n reports 700 active production workflows.",
  "industry": "consumer-retail",
  "sub_industry": "E-commerce marketplace (Türkiye)",
  "roles": [
    "customer-support",
    "software-engineering"
  ],
  "function": "operations",
  "tasks": [
    "seller-analytics-questions",
    "legal-qa",
    "search-relevancy-evaluation"
  ],
  "agent_pattern": "multi-agent",
  "autonomy_level": 2,
  "tools": [
    {
      "name": "n8n",
      "vendor": "n8n",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "pilot",
  "organization": {
    "name": "Trendyol",
    "type": "e-commerce marketplace",
    "named": true
  },
  "outcomes": [
    {
      "metric": "chatbot rollout",
      "value": "roughly 10% of 300,000 sellers",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "production workflows",
      "value": "700 active workflows",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://n8n.io/case-studies/trendyol/",
      "publisher": "n8n",
      "title": "Trendyol case study",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "The chatbot is currently live to roughly 10% of Trendyol's 300,000 sellers, with full rollout planned by the end of the year.",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "Seller chatbot orchestrator classifies intent and calls n8n workflows (e.g., revenue over last seven days).",
    "Legal bot uses RAG over internal legal docs; legal team validates answers.",
    "Search relevancy agent scores the first 40 results for low-CTR queries in four storefronts."
  ],
  "risks_compliance": [
    "Incorrect analytics answers to sellers",
    "Legal answers need human validation",
    "Vendor-published"
  ],
  "medtech_relevance": null,
  "notes": [
    "Seller chatbot is in partial rollout, so status is recorded as pilot."
  ],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 2,
    "claims_total": 2,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/trendyol-n8n-seller-chatbot-agents/",
  "industry_label": "Consumer Products & Retail",
  "role_labels": [
    "Customer Support",
    "Software Engineering"
  ],
  "vertical": null
}