# How is Chime using voice AI agents at a million calls a month?

> Chime uses Decagon voice AI agents for member calls. Decagon reports scaling to more than 1 million calls per month and consistently seeing 70%+ resolution.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Chime (fintech / consumer banking company)
- **Industry:** Banking & Financial Services — Consumer fintech
- **Roles:** Customer Support
- **Tools:** Decagon AI agent (Decagon)
- **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- call volume: more than 1 million calls per month [1] (self-reported)
- resolution: 70%+ [1] (self-reported)

## How it works
1. Decagon AI agent answers inbound customer conversations.
2. Escalates to human agents when needed.

## Risks & compliance
- Incorrect answers to customers; escalation paths needed
- Vendor-published results; not independently audited
- Account security and identity verification

## Sources
1. Decagon, "Chime and Decagon" (undated; accessed 2026-10-17) <https://decagon.ai/case-studies/chime>
   > "Scaled to more than 1 million calls per month with no reliability issues"

Canonical: https://agentcasefile.com/cases/chime-decagon-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile