# How is Clay using an AI agent for support?

> Clay uses Fin across multiple support channels. Intercom reports Fin involved in 90% of conversations and resolving up to 50%.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Clay (go-to-market data software company)
- **Industry:** Software, Internet & Media — SaaS
- **Roles:** Customer Support
- **Tools:** Fin AI Agent (Intercom)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- Fin involvement rate: 90% [1] (self-reported)
- Fin resolution rate: up to 50% [1] (self-reported)

## How it works
1. Fin answers inbound support conversations using the company's help content.
2. Hands unresolved conversations to human agents.

## Risks & compliance
- Incorrect answers to customers; human review and escalation paths needed
- Vendor-published results; not independently audited

## Sources
1. Intercom (Fin), "Clay and Fin" (undated; accessed 2026-10-17) <https://fin.ai/customers/clay>
   > "Now, Fin is enabling Clay to support customers on multiple channels, is involved in 90% of support conversations – and resolving up to 50% of them."

Canonical: https://agentcasefile.com/cases/clay-fin-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile