# How is DXC using AI agents in insurance claims processing?

> DXC Technology, which runs core insurance systems for 1,100 customers, brought Claude into its Assure orchestration platform. Anthropic reports claims document backlogs cut from days to minutes, documents classified in under a second, and new regulatory rules embedded in days instead of 12 to 18 months.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** DXC Technology (IT services company (insurance platforms))
- **Industry:** Banking & Financial Services — Insurance technology
- **Roles:** Customer Support
- **Tools:** Claude (Anthropic); Assure orchestration platform (DXC Technology)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- regulatory rule implementation: days vs 12 to 18 months historically [1] (self-reported)
- first-pass accuracy: 80% right on the first pass [1] (self-reported)

## How it works
1. Claude classifies incoming claims documents.
2. Helps implement new regulatory rules and benefit calculations.

## Risks & compliance
- Vendor-published results; not independently audited
- Regulated insurance calculations require validation

## Sources
1. Anthropic, "DXC brings Claude to the insurance backbone running billions of policies" (undated; accessed 2026-10-17) <https://claude.com/customers/dxc>
   > "Cut claims document backlogs from days to minutes, with documents classified in under a second"

Canonical: https://agentcasefile.com/cases/dxc-claude-insurance-claims-documents/ · License: CC BY 4.0 (summary) · Source: Agent Casefile