# How is Medtronic using voice AI agents for medical device support? > Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries. Teneo reports $9-10 million saved by the Cardiovascular group, cost per contact cut from $26 to below $12, and 4-5 hours per week saved for sales reps. - **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement. - **Organization:** Medtronic (medical device manufacturer) - **Industry:** Medical Devices & Diagnostics (MedTech) — Diversified medical devices - **Roles:** Customer Support, Field Sales Reps - **Tools:** Voice-first agentic AI agents (Teneo.ai) - **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4 - **Last verified:** 2026-10-17 ## Reported outcomes - savings (Cardiovascular group): $9-10 million [1] (self-reported) - cost per contact: from $26 to below $12 (54% reduction) [1] (self-reported) - sales rep time: 4-5 hours per week saved, enabling 3 additional sales calls weekly [1] (self-reported) ## How it works 1. 13 active agents: 5 internal (HR, IT, legal) and 8 external (patients, providers, distributors, sales). 2. Device troubleshooting, error-code resolution, multilingual technical support. 3. Sales enablement with instant documentation access. ## Risks & compliance - Regulated device support; agents must not replace clinical decision-making - Vendor-published webinar summary; not independently audited ## MedTech angle Reps reclaiming 4-5 hours a week via instant documentation access is a concrete benchmark for device sales teams. ## Sources 1. Teneo.ai, "Webinar on Demand: How Medtronic Achieves $10M in Savings with Voice-First Agentic AI" (undated; accessed 2026-10-17) > "Cost per contact reduced from $26 to below $12 – a 54% reduction" Canonical: https://agentcasefile.com/cases/medtronic-teneo-voice-agents-device-support/ · License: CC BY 4.0 (summary) · Source: Agent Casefile