# How did Michigan Orthopedic Surgeons use AI agents for patient scheduling? > Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling. The vendor reports $2.3 million in additional revenue, +5% appointment volume, and 3.5x higher self-scheduling conversion than its previous provider. - **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement. - **Organization:** Michigan Orthopedic Surgeons (orthopedic practice) - **Industry:** Hospitals & Health Systems — Orthopedics - **Roles:** Patient Access & Outreach - **Tools:** Voice AI patient access platform (Assort Health) - **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4 - **Last verified:** 2026-10-17 ## Reported outcomes - additional revenue: $2.3 million [1] (self-reported) - appointment volume: +5% total appointment volume growth [1] (self-reported) - self-scheduling conversion: 3.5x higher vs previous provider [1] (self-reported) ## How it works 1. AI agents integrated with the EHR book, reschedule, cancel, and confirm appointments. 2. Calls needing a human are routed to the right department. 3. Powers web self-scheduling and 24/7 access. ## Risks & compliance - Mis-scheduling or mis-routing of patients with clinical urgency; escalation rules required - PHI handled in calls (HIPAA); EHR write access - Vendor-published results; not independently audited ## MedTech angle Orthopedic practices are core accounts for ortho device reps; faster patient access upstream means faster time to surgical consults and procedures. ## Sources 1. Assort Health, "Michigan Orthopedic Surgeons Generates $2.3M Through AI Patient Scheduling" (undated; accessed 2026-10-17) > "After evaluating 15 potential vendors, they selected Assort Health" Canonical: https://agentcasefile.com/cases/michigan-orthopedic-surgeons-assort-ai-scheduling/ · License: CC BY 4.0 (summary) · Source: Agent Casefile