# How did North Kansas City Hospital automate the work of 80 FTEs?

> North Kansas City Hospital (Missouri) automated pre-registration and check-in with Notable. Notable says that by MGMA benchmarks the system would otherwise need 80 additional FTEs, and that patients see a more than 90% reduction in check-in time.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** North Kansas City Hospital (community hospital)
- **Industry:** Hospitals & Health Systems — Community hospital
- **Roles:** Patient Access & Outreach
- **Tools:** Registration and intake automation (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- staffing equivalent: 80 additional FTEs avoided (MGMA benchmark estimate) [1] (self-reported)
- check-in time: more than 90% reduction [1] (self-reported)

## How it works
1. Automated pre-registration for scheduled appointments (previously only 40% could be pre-registered).
2. Digital check-in.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## Sources
1. Notable, "NKCH automates 80 FTEs" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/nkch-automates-80-ftes>
   > "Patients experience a more than 90% reduction in check-in time and as a result, have to spend less time waiting."

Canonical: https://agentcasefile.com/cases/north-kansas-city-hospital-notable-80-fte-automation/ · License: CC BY 4.0 (summary) · Source: Agent Casefile