# How is Trendyol using n8n to run AI agents for sellers and staff?

> Trendyol runs a seller chatbot, a legal AI assistant in Slack, and a search relevancy agent on n8n. The seller chatbot routes questions through an intent-classifying orchestrator to about ten n8n workflows and is live to roughly 10% of 300,000 sellers; n8n reports 700 active production workflows.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Trendyol (e-commerce marketplace)
- **Industry:** Consumer Products & Retail — E-commerce marketplace (Türkiye)
- **Roles:** Customer Support, Software Engineering
- **Tools:** n8n (n8n)
- **Status:** pilot · **Agent pattern:** multi-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- chatbot rollout: roughly 10% of 300,000 sellers [1] (self-reported)
- production workflows: 700 active workflows [1] (self-reported)

## How it works
1. Seller chatbot orchestrator classifies intent and calls n8n workflows (e.g., revenue over last seven days).
2. Legal bot uses RAG over internal legal docs; legal team validates answers.
3. Search relevancy agent scores the first 40 results for low-CTR queries in four storefronts.

## Risks & compliance
- Incorrect analytics answers to sellers
- Legal answers need human validation
- Vendor-published

## Notes
- Seller chatbot is in partial rollout, so status is recorded as pilot.

## Sources
1. n8n, "Trendyol case study" (undated; accessed 2026-10-17) <https://n8n.io/case-studies/trendyol/>
   > "The chatbot is currently live to roughly 10% of Trendyol's 300,000 sellers, with full rollout planned by the end of the year."

Canonical: https://agentcasefile.com/cases/trendyol-n8n-seller-chatbot-agents/ · License: CC BY 4.0 (summary) · Source: Agent Casefile