https://agentcasefile.com/ Agent Casefile tracks what AI agents actually do in real businesses, by industry and role. Every case is sourced, dated, and graded A–D on evidence strength. Deepest coverage: healthcare and MedTech commercial teams. en-us https://agentcasefile.com/cases/databox-fin-ai-agent/ uc_2026_000152 Sat, 17 Oct 2026 12:00:00 GMT Databox uses Fin for customer support. Intercom reports a 55% Fin deflection rate, a 50% increase in team productivity, and 40% more revenue, which Intercom attributes to Fin. https://agentcasefile.com/cases/underdog-fin-ai-agent/ uc_2026_000151 Sat, 17 Oct 2026 12:00:00 GMT Underdog, a sports gaming company, faced support spikes of 7,000+ conversations in 48 hours on big game weekends. Intercom reports Fin deflects nearly 80% of peak-volume queries while meeting regulatory guardrails. https://agentcasefile.com/cases/homeworks-fin-ai-agent/ uc_2026_000150 Sat, 17 Oct 2026 12:00:00 GMT Homeworks moved from keyword-rule bots that resolved only 20 to 30% of chats to Intercom's Fin. Intercom reports an 85% Fin resolution rate and 92% involvement. https://agentcasefile.com/cases/world-economic-forum-agentforce-davos-attendee-agent/ uc_2026_000149 Sat, 17 Oct 2026 12:00:00 GMT The World Economic Forum used Salesforce Agentforce to answer attendee questions on sessions, venues, and shuttles at its Annual Meeting. Salesforce reports a 99.9% response rate and 75% of attendee inquiries resolved at Davos 2025. https://agentcasefile.com/cases/toyota-of-orlando-zapier-ai-lead-routing/ uc_2026_000148 Sat, 17 Oct 2026 12:00:00 GMT Toyota of Orlando receives 200+ daily leads in inconsistent formats. Its operations director built a 38-step Zap that uses AI to extract, clean, and route leads, after first building a stopgap CRM in Zapier during the month-long CDK ransomware outage. The Zapier story does not attribute a measured outcome to the AI routing. https://agentcasefile.com/cases/contractor-appointments-zapier-ai-scheduler/ uc_2026_000147 Sat, 17 Oct 2026 12:00:00 GMT Contractor Appointments built an AI scheduler with Zapier that parses homeowners' after-hours text replies, checks availability, and auto-books appointments with no human needed. Zapier reports 20 to 50 extra appointments booked automatically per day and $300k in incremental annual revenue. https://agentcasefile.com/cases/palo-alto-networks-zapier-ai-slack-provisioning/ uc_2026_000146 Sat, 17 Oct 2026 12:00:00 GMT A Palo Alto Networks solutions architect built AI Zap workflows in Slack that interpret plain-language requests for demo accounts, provision them across systems, assign licenses, and route approvals. Zapier reports $150K a year saved (1 FTE) and 3,000+ internal users served. https://agentcasefile.com/cases/peddle-fin-ai-agent/ uc_2026_000145 Sat, 17 Oct 2026 12:00:00 GMT Peddle, an online car-selling marketplace, uses Fin for customer support. Intercom reports $163K in annual cost savings and more than 899 hours saved per month. https://agentcasefile.com/cases/swyftx-fin-ai-agent/ uc_2026_000144 Sat, 17 Oct 2026 12:00:00 GMT Swyftx, an Australian crypto exchange, uses Fin for support. Intercom reports a 48.5% increase in automated resolution rate and 40+ hours a week saved for the support team. https://agentcasefile.com/cases/daysmart-fin-ai-agent/ uc_2026_000143 Sat, 17 Oct 2026 12:00:00 GMT DaySmart added Fin to cover support outside fixed hours. Intercom reports Fin resolves 72% of conversations it touches, handles more than 10,000 resolutions a month, and automates 38% of total support volume. https://agentcasefile.com/cases/zayzoon-fin-ai-agent/ uc_2026_000142 Sat, 17 Oct 2026 12:00:00 GMT ZayZoon, an earned wage access fintech, uses Fin for support. Intercom reports an 80% Fin resolution rate. https://agentcasefile.com/cases/nuuly-fin-ai-agent/ uc_2026_000141 Sat, 17 Oct 2026 12:00:00 GMT Nuuly, URBN's clothing rental subscription, used Fin to handle support through 40% growth in a year without continually hiring. Intercom reports $359k in salary savings in 6 months, with CSAT remaining at 95%. https://agentcasefile.com/cases/loreal-agentforce-consumer-care/ uc_2026_000140 Sat, 17 Oct 2026 12:00:00 GMT L'Oréal uses Agentforce for order-status support and in the service console, where agentic AI summarizes cases, drafts emails, and validates intent for advisors. Salesforce reports consumer support cases handled 64% faster; the initial goal is to autonomously resolve 60% of order inquiries. https://agentcasefile.com/cases/fifa-agentforce-media-faq-agent/ uc_2026_000139 Sat, 17 Oct 2026 12:00:00 GMT FIFA deployed an Agentforce FAQ agent for journalists, broadcasters, and photographers at the FIFA World Cup 2026. Salesforce reports 3,600+ chat sessions and an 85% deflection rate in the first 45 days, recovering an estimated 1,000 service rep hours. https://agentcasefile.com/cases/saastr-agentforce-agentic-outreach/ uc_2026_000138 Sat, 17 Oct 2026 12:00:00 GMT SaaStr uses Salesforce Agentforce to send personalized outreach to previously overlooked leads, follow up, and hand them to a rep when ready. Salesforce reports $2.7 million in additional revenue closed with autonomous outreach. https://agentcasefile.com/cases/angellist-devin-snowflake-migration/ uc_2026_000137 Sat, 17 Oct 2026 12:00:00 GMT AngelList used Devin to finish a Redshift-to-Snowflake migration, including the Metabase cutover. Cognition reports the cutover landed 5.2x faster than the team's trajectory, which had been trending six months late and would have required three or four more engineers. https://agentcasefile.com/cases/airbyte-devin-issue-triage-fixes/ uc_2026_000136 Sat, 17 Oct 2026 12:00:00 GMT Airbyte runs Devin on triage-and-fix workflows. Cognition reports that over 90 days Devin triaged ~990 issues, drafted 413 fixes, and ran 467 verification sessions; Airbyte merges roughly 50-60% of the resulting PRs. https://agentcasefile.com/cases/evinova-astrazeneca-devin-regulatory-docs/ uc_2026_000135 Sat, 17 Oct 2026 12:00:00 GMT Evinova, a health tech company in the AstraZeneca group, uses Devin to draft regulatory documents for its clinical-trial software modules, work that took 35 to 40 hours of cross-functional time. Cognition reports structured first drafts at roughly 90% accuracy, with senior engineers shifting to reviewers. https://agentcasefile.com/cases/rohlik-group-agent-mostly-engineering/ uc_2026_000134 Sat, 17 Oct 2026 12:00:00 GMT Rohlik Group, an online grocer in five countries, describes its engineering organization as "agent-mostly." Cognition reports about 90% of code is agent-generated, with agents in planning, code generation, code review, and incident response. https://agentcasefile.com/cases/access-group-devin-engineering-output/ uc_2026_000133 Sat, 17 Oct 2026 12:00:00 GMT The Access Group (250 products, 2,000+ engineers) adopted Devin. Cognition reports 5x more merged pull requests than a year earlier; in one test, ten items estimated at two days each came back in twenty minutes. https://agentcasefile.com/cases/ripple-treasury-devin-bug-triage/ uc_2026_000132 Sat, 17 Oct 2026 12:00:00 GMT Ripple's treasury platform team used Devin to investigate the codebase and work its bug backlog. Cognition reports the untriaged backlog fell 75% and bug fixes rose from roughly 0.5 to 1.5 per day, a 3x increase. https://agentcasefile.com/cases/nubank-devin-etl-migration/ uc_2026_000131 Sat, 17 Oct 2026 12:00:00 GMT Nubank delegated the migration of its 8-year-old, multi-million-line core ETL monolith to Devin. Cognition reports a 12x efficiency improvement in engineering hours saved and over 20x cost savings. https://agentcasefile.com/cases/itau-devin-sdlc-agents/ uc_2026_000130 Sat, 17 Oct 2026 12:00:00 GMT Itaú Unibanco, Brazil's largest bank, rolled out Devin across its software development lifecycle. Cognition reports a .NET to Java migration of 59 services 6x faster at 5x lower cost, ~70% of scanner-flagged vulnerabilities resolved automatically, and test coverage raised from ~50% to ~90+%. https://agentcasefile.com/cases/carmax-agentic-voice-ai-inbound-calls/ uc_2026_000129 Sat, 17 Oct 2026 12:00:00 GMT CarMax said its AI voice technology now covers 100% of inbound calls to stores and its customer experience center (The National CIO Review). Sierra, its agent vendor, describes agents answering questions like store hours and vehicle availability and handing off to associates. https://agentcasefile.com/cases/unitedhealth-optum-agentic-ai-claims-chart-review/ uc_2026_000128 Sat, 17 Oct 2026 12:00:00 GMT UnitedHealth Group is expanding agentic AI through Optum Insight. Per The National CIO Review, it helps a Medicaid plan adjudicate difficult claims in seconds instead of days, chart summarization (available to more than 40% of employed clinicians) cut chart review time by 33%, and AI-assisted research shortened appeals cycles by 26%. https://agentcasefile.com/cases/citi-devin-agentic-coding-14000-engineers/ uc_2026_000127 Sat, 17 Oct 2026 12:00:00 GMT About 14,000 Citi engineers use an agentic coding tool (Devin), per The National CIO Review. Citi reported technology vendor spending down 30% year over year and a 30%-40% improvement in product launch speed as more development moved in-house. https://agentcasefile.com/cases/servicenow-ai-agents-internal-service/ uc_2026_000126 Sat, 17 Oct 2026 12:00:00 GMT ServiceNow CEO Bill McDermott said AI agents now handle 90% of the company's customer service, IT service, and HR service, according to CX Foundation, which notes the company had not made layoffs. https://agentcasefile.com/cases/airbnb-custom-ai-agent-customer-support/ uc_2026_000125 Sat, 17 Oct 2026 12:00:00 GMT Airbnb says its custom-built AI agent handles roughly a third of customer support issues in the U.S. and Canada (about 30% of North American tickets, per CX Today) without a live specialist, and it plans a global rollout in all languages where it employs human agents. https://agentcasefile.com/cases/league-claude-ai-authored-code/ uc_2026_000124 Sat, 17 Oct 2026 12:00:00 GMT League, which builds software for health plans and providers, went company-wide on Claude. Anthropic's Q&A says roughly 98% of League's code is AI-authored and Claude adoption reached 98%, up from 80% at rollout. https://agentcasefile.com/cases/pictet-claude-code-rollout/ uc_2026_000123 Sat, 17 Oct 2026 12:00:00 GMT Pictet has given around 700 people access to Claude Code and Claude Cowork in a staged rollout and trained more than 500 through 25 workshops. Anthropic reports working prototypes generated in two hours instead of two weeks. https://agentcasefile.com/cases/hubspot-claude-code-engineering-troubleshooting/ uc_2026_000122 Sat, 17 Oct 2026 12:00:00 GMT HubSpot uses Claude, including Claude Code, across engineering and customer success. Anthropic reports up to 40% productivity increases in web development and content workflows and complex troubleshooting cut from 3-5 days to under an hour. https://agentcasefile.com/cases/evenup-claude-demand-letter-drafting/ uc_2026_000121 Sat, 17 Oct 2026 12:00:00 GMT EvenUp's Claude-powered platform drafts personal-injury case documents for law firms. Anthropic reports drafting time cut from 8 to 15 hours of skilled work to minutes, and settlement offers raised 300% for firms presenting the full damages picture. https://agentcasefile.com/cases/dxc-claude-insurance-claims-documents/ uc_2026_000120 Sat, 17 Oct 2026 12:00:00 GMT DXC Technology, which runs core insurance systems for 1,100 customers, brought Claude into its Assure orchestration platform. Anthropic reports claims document backlogs cut from days to minutes, documents classified in under a second, and new regulatory rules embedded in days instead of 12 to 18 months. https://agentcasefile.com/cases/qonto-claude-financial-admin-agents/ uc_2026_000119 Sat, 17 Oct 2026 12:00:00 GMT Qonto's AI agents draft bank transfers, invoices, and pay slips for small-business customers, who approve before anything is sent. Anthropic reports transfers 2X faster, invoice creation 3X faster, and payroll 5X quicker. https://agentcasefile.com/cases/impel-claude-gtm-enablement-agents/ uc_2026_000118 Sat, 17 Oct 2026 12:00:00 GMT Impel, which builds AI for auto dealers, uses Claude-based agent workflows for rep training and account work. Anthropic reports new-product ramp time cut from 3 to 6 months to about 1 month, monthly business review prep cut from 3 to 4 hours to about 30 minutes, and 20% more support cases handled. https://agentcasefile.com/cases/carvana-claude-tag-alert-root-cause/ uc_2026_000117 Sat, 17 Oct 2026 12:00:00 GMT Carvana uses Claude Tag in Slack to start investigating production alerts, identify the owning team, and post root-cause analyses before an engineer picks them up. Anthropic reports alerts in one channel down 56% and answers 65% faster for its wholesale platform team. https://agentcasefile.com/cases/trendyol-n8n-seller-chatbot-agents/ uc_2026_000116 Sat, 17 Oct 2026 12:00:00 GMT Trendyol runs a seller chatbot, a legal AI assistant in Slack, and a search relevancy agent on n8n. The seller chatbot routes questions through an intent-classifying orchestrator to about ten n8n workflows and is live to roughly 10% of 300,000 sellers; n8n reports 700 active production workflows. https://agentcasefile.com/cases/send-payments-relevance-ai-agent-workforce/ uc_2026_000115 Sat, 17 Oct 2026 12:00:00 GMT Send Payments built interconnected Relevance AI agents for 24/7 customer service and compliance tasks. Relevance AI reports 40 hours a week given back to the team. https://agentcasefile.com/cases/qualified-relevance-ai-35-agents-revops/ uc_2026_000114 Sat, 17 Oct 2026 12:00:00 GMT Qualified built 35+ specialized AI agents with Relevance AI across its revenue operations. Relevance AI reports a further $7 million in pipeline and $500,000 in closed revenue over six months. https://agentcasefile.com/cases/safetyculture-relevance-ai-bdr-agent/ uc_2026_000113 Sat, 17 Oct 2026 12:00:00 GMT SafetyCulture (75,000+ customers) deployed a Relevance AI agent that answers customer questions and books meetings on autopilot. Relevance AI reports a 3x increase in meetings booked, an 83% reduction in cost per meeting, and a 200% increase in qualified opportunities. https://agentcasefile.com/cases/zembl-relevance-ai-sales-workforce/ uc_2026_000112 Sat, 17 Oct 2026 12:00:00 GMT Zembl, an Australian business energy consultant, built a 24/7 AI agent workforce with Relevance AI across sales, marketing, and operations to handle rising inbound leads and after-hours inquiries. Zembl reports a 30% increase in overall customer conversion without adding headcount. https://agentcasefile.com/cases/boehringer-ingelheim-veeva-ai-promomats-pilot/ uc_2026_000111 Sat, 17 Oct 2026 12:00:00 GMT Boehringer Ingelheim joined the Veeva AI Early Adopter Program and spent four months piloting Quick Check Agent and Content Agent in PromoMats for medical, legal, and regulatory (MLR) review. Veeva's story shares lessons but no quantified outcomes. https://agentcasefile.com/cases/medtech-diagnostics-redtag-agentforce-field-service/ uc_2026_000110 Sat, 17 Oct 2026 12:00:00 GMT An unnamed MedTech company that services diagnostic equipment in hospitals and labs combined Salesforce Agentforce and Field Service via partner Redtag. Redtag reports 100% of service visits auto-scheduled, case resolution time cut by 50%, and a 30% improvement in technician availability. https://agentcasefile.com/cases/oviva-agentforce-patient-self-service/ uc_2026_000109 Sat, 17 Oct 2026 12:00:00 GMT Oviva, a digital health provider for weight-related conditions, uses Salesforce Agentforce trained on its FAQs as first-level patient support. Salesforce reports more than 7,000 queries handled in the first two months, about 40% fully resolved by Agentforce. https://agentcasefile.com/cases/henry-schein-australia-agentforce-order-chats/ uc_2026_000108 Sat, 17 Oct 2026 12:00:00 GMT Henry Schein Australia, a dental and medical supply distributor, deployed Salesforce Agentforce for customer chats, most of which were order questions. Its implementation partner reports Agentforce now handles 70% of incoming enquiries. https://agentcasefile.com/cases/medtronic-teneo-voice-agents-device-support/ uc_2026_000107 Sat, 17 Oct 2026 12:00:00 GMT Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries. Teneo reports $9-10 million saved by the Cardiovascular group, cost per contact cut from $26 to below $12, and 4-5 hours per week saved for sales reps. https://agentcasefile.com/cases/sanofi-snowflake-concierge-for-field-agent/ uc_2026_000106 Sat, 17 Oct 2026 12:00:00 GMT Sanofi launched Concierge for Field, an AI agent built with Snowflake Cortex AI that prepares global sales reps for physician visits: pre-call plans, highest-priority physicians, and past engagement. Snowflake said it reduces hours of manual research to seconds; no measured outcome was published. https://agentcasefile.com/cases/currax-pharmaceuticals-acto-superagents-field-reps/ uc_2026_000105 Sat, 17 Oct 2026 12:00:00 GMT Currax Pharmaceuticals rolled out SuperAgents, built on the ACTO life-sciences sales platform, to help reps retrieve approved clinical references and policies during HCP visits. Currax reports a 99% reduction in time-to-answer, a sixfold increase in daily usage per rep, and about 75% of its sales force using it consistently (MM+M). https://agentcasefile.com/cases/valon-decagon-ai-agent/ uc_2026_000104 Sat, 17 Oct 2026 12:00:00 GMT Valon, a mortgage servicer, uses Decagon voice AI on inbound calls. Decagon reports 50%+ voice deflection even while onboarding 80,000 loans in a month, CSAT around 90%, and average speed to answer under one minute. https://agentcasefile.com/cases/chime-decagon-ai-agent/ uc_2026_000103 Sat, 17 Oct 2026 12:00:00 GMT Chime uses Decagon voice AI agents for member calls. Decagon reports scaling to more than 1 million calls per month and consistently seeing 70%+ resolution. https://agentcasefile.com/cases/hunter-douglas-decagon-ai-agent/ uc_2026_000102 Sat, 17 Oct 2026 12:00:00 GMT Hunter Douglas uses Decagon AI agents across markets. Decagon reports 40% average deflection, more than $1 million in revenue from conversations handled fully by AI, and 85% higher average order value among customers who engaged an agent. https://agentcasefile.com/cases/substack-decagon-ai-agent/ uc_2026_000101 Sat, 17 Oct 2026 12:00:00 GMT Substack (35 million+ active subscriptions) uses a Decagon AI agent for user support. Decagon reports it resolves more than 90% of user questions without human intervention. https://agentcasefile.com/cases/1-800-flowers-decagon-ai-agent/ uc_2026_000100 Sat, 17 Oct 2026 12:00:00 GMT 1-800-Flowers.com piloted Decagon AI agents for customer service. Decagon reports the pilot closed with CSAT nearing 93%, double-digit points higher than previous automation. https://agentcasefile.com/cases/classpass-decagon-ai-agent/ uc_2026_000099 Sat, 17 Oct 2026 12:00:00 GMT ClassPass deployed Decagon AI agents in chat. ClassPass reports 10x higher deflection at launch than anticipated, letting it expand chat from 16 hours 5 days a week to 24/7. https://agentcasefile.com/cases/rippling-decagon-ai-agent/ uc_2026_000098 Sat, 17 Oct 2026 12:00:00 GMT Rippling added Decagon AI agents to chat and email. Decagon reports chat deflection rising from 38% to over 50% and a 7% improvement in conversation routing. https://agentcasefile.com/cases/notion-decagon-ai-agent/ uc_2026_000097 Sat, 17 Oct 2026 12:00:00 GMT Notion uses Decagon AI agents across about one million customer inquiries a year. Decagon reports ticket resolution time improved up to 34% and an average ask-for-human rate of 3.4%. https://agentcasefile.com/cases/simplepractice-decagon-ai-agent/ uc_2026_000096 Sat, 17 Oct 2026 12:00:00 GMT SimplePractice, practice-management software used by therapists and other clinicians, uses Decagon AI agents for support. Decagon reports 85% deflection within one month, beating a 66% end-of-year target. https://agentcasefile.com/cases/noom-decagon-ai-agent/ uc_2026_000095 Sat, 17 Oct 2026 12:00:00 GMT Noom uses Decagon AI agents for member support. Decagon reports deflection improving from 59% to 68% within 30 days. https://agentcasefile.com/cases/curology-decagon-ai-agent/ uc_2026_000094 Sat, 17 Oct 2026 12:00:00 GMT Curology, a D2C prescription skincare company that has treated nearly 6 million patients, uses Decagon AI agents for support. Decagon reports chat rising from 5% to 80% of ticket volume and support operation costs cut by 65%. https://agentcasefile.com/cases/solidcore-fin-ai-agent/ uc_2026_000093 Sat, 17 Oct 2026 12:00:00 GMT [solidcore] piloted Fin on voice after hours and in a few locations. Intercom reports $569k in annual cost savings and 12.6k hours saved annually. https://agentcasefile.com/cases/bloomerang-fin-ai-agent/ uc_2026_000092 Sat, 17 Oct 2026 12:00:00 GMT Bloomerang uses Fin on all support conversations. Intercom reports Fin resolving 84% automatically, with an 85% Customer Experience Score. https://agentcasefile.com/cases/mpb-fin-ai-agent/ uc_2026_000091 Sat, 17 Oct 2026 12:00:00 GMT MPB, a used camera gear marketplace, uses Fin globally. Intercom reports Fin resolving nearly 10,000 conversations a month, resolution rising from 25-30% to 40-50%, and an 83% Customer Experience Score. https://agentcasefile.com/cases/fundrise-fin-ai-agent/ uc_2026_000090 Sat, 17 Oct 2026 12:00:00 GMT Fundrise uses Fin for investor support. Intercom reports Fin handling 50% of total support cases with response accuracy above 95%. https://agentcasefile.com/cases/synthesia-fin-ai-agent/ uc_2026_000089 Sat, 17 Oct 2026 12:00:00 GMT Synthesia's monthly support-seeking customers rose from 40,000 to 316,000 in four months. Intercom reports it absorbed the 690% increase without adding headcount, with a 55% Fin resolution rate. https://agentcasefile.com/cases/whoop-fin-ai-agent/ uc_2026_000088 Sat, 17 Oct 2026 12:00:00 GMT WHOOP uses Fin for pre-purchase questions that often waited 10+ hours for a reply. Intercom reports a 130% increase in sales attributed to the team and Fin resolving up to 84% of inbound questions it handles. https://agentcasefile.com/cases/consensys-fin-ai-agent/ uc_2026_000087 Sat, 17 Oct 2026 12:00:00 GMT Consensys, maker of MetaMask, uses Fin for support. Intercom reports Fin resolving nearly 70% of support conversations within 8 weeks, with 90% involvement. https://agentcasefile.com/cases/appfolio-fin-ai-agent/ uc_2026_000086 Sat, 17 Oct 2026 12:00:00 GMT AppFolio (20,000+ customers) uses Fin for support. Intercom reports ~65% Fin resolution and ~70% involvement. https://agentcasefile.com/cases/clay-fin-ai-agent/ uc_2026_000085 Sat, 17 Oct 2026 12:00:00 GMT Clay uses Fin across multiple support channels. Intercom reports Fin involved in 90% of conversations and resolving up to 50%. https://agentcasefile.com/cases/ig-group-fin-ai-agent/ uc_2026_000084 Sat, 17 Oct 2026 12:00:00 GMT IG Group uses Fin for customer support. Intercom quotes IG reporting chat deflection of up to 70%, an 80% Fin resolution rate, and "millions of dollars" in cost savings. https://agentcasefile.com/cases/teachable-fin-ai-agent/ uc_2026_000083 Sat, 17 Oct 2026 12:00:00 GMT Teachable (100,000 creators, nearly 40 million students) uses Fin for round-the-clock support. Intercom reports Fin involved in 85% of conversations and resolving 68% end to end. https://agentcasefile.com/cases/glean-fin-ai-agent/ uc_2026_000082 Sat, 17 Oct 2026 12:00:00 GMT Glean uses Fin across its help center, developer docs, community, and support portal. Intercom reports Fin handling 100% of chats within three months, resolving 83% without a human, with 95% customer satisfaction. https://agentcasefile.com/cases/personio-fin-ai-agent/ uc_2026_000081 Sat, 17 Oct 2026 12:00:00 GMT Personio (16,000 customer companies) uses Fin for support. Intercom reports a ~80% Fin automation rate and a 25-30% reduction in the global human support contact rate in Q1. https://agentcasefile.com/cases/gamma-fin-ai-agent/ uc_2026_000080 Sat, 17 Oct 2026 12:00:00 GMT Gamma, with a user base past 50 million, uses Fin on all inbound support. Intercom reports Fin involved in 100% of conversations and resolving 75% end-to-end. https://agentcasefile.com/cases/kalshi-fin-ai-agent/ uc_2026_000079 Sat, 17 Oct 2026 12:00:00 GMT Kalshi, whose support volume grew from 30,000 tickets in 2024 toward a projected two million by end of 2026, uses Fin. Intercom reports Fin resolves around 80% of conversations end to end. https://agentcasefile.com/cases/rocket-money-fin-ai-agent/ uc_2026_000078 Sat, 17 Oct 2026 12:00:00 GMT Rocket Money uses Fin for member support. Intercom reports a 68% Fin resolution rate, 54% involvement, and about $1M in annual ROI. https://agentcasefile.com/cases/vanta-fin-ai-agent/ uc_2026_000077 Sat, 17 Oct 2026 12:00:00 GMT Vanta replaced an AI tool that deflected around 45% of chats with Intercom's Fin, which resolved roughly 73% of cases in testing. Intercom reports a 71% Fin resolution rate. https://agentcasefile.com/cases/numan-fin-ai-agent/ uc_2026_000076 Sat, 17 Oct 2026 12:00:00 GMT Numan, a UK digital health company, uses Fin for patient support. Its team first manually reviewed 100% of Fin interactions, then moved to a 5% monthly audit, while maintaining a 90% CSAT, per Intercom. https://agentcasefile.com/cases/circle-medical-fin-ai-agent/ uc_2026_000075 Sat, 17 Oct 2026 12:00:00 GMT Circle Medical, a virtual primary care provider, uses Intercom's Fin AI agent for patient support. Intercom reports a 58% reduction in resolution time and Fin involvement in 96% of conversations. https://agentcasefile.com/cases/sutter-health-sierra-patient-engagement/ uc_2026_000074 Sat, 17 Oct 2026 12:00:00 GMT Sutter Health (25 hospitals, 3.5 million patients) is working with Sierra on AI agents for patient engagement. The Sierra page does not publish quantified outcomes. https://agentcasefile.com/cases/redfin-sierra-conversational-home-search/ uc_2026_000073 Sat, 17 Oct 2026 12:00:00 GMT Redfin built a conversational home-search agent with Sierra. Sierra reports that users of conversational search view nearly twice as many listings and are 47% more likely to request a tour. https://agentcasefile.com/cases/airtable-sierra-support-agent/ uc_2026_000072 Sat, 17 Oct 2026 12:00:00 GMT Airtable launched a Sierra agent on chat within four weeks and on email seven days later. Sierra reports an 80% AI resolution rate. https://agentcasefile.com/cases/scottsmiraclegro-sierra-lawn-garden-agent/ uc_2026_000071 Sat, 17 Oct 2026 12:00:00 GMT ScottsMiracle-Gro uses a Sierra AI agent for consumer questions. Sierra reports containment rising from 40% to 65% after curated content and knowledge were added. https://agentcasefile.com/cases/vivid-seats-sierra-customer-experience/ uc_2026_000070 Sat, 17 Oct 2026 12:00:00 GMT Vivid Seats uses a Sierra AI agent for fan support. Sierra reports containment up 40% and customer satisfaction up 35% since launch. https://agentcasefile.com/cases/philippine-airlines-sierra-voice-agent/ uc_2026_000069 Sat, 17 Oct 2026 12:00:00 GMT Philippine Airlines deployed a Sierra voice agent in a contact center handling close to two million inbound calls a year. Sierra reports booking retrieval success lifted from 30% to 75% and mis-routed loyalty calls cut from 15.5% to 7.2% after post-launch tuning. https://agentcasefile.com/cases/paychex-sierra-payroll-voice-agent/ uc_2026_000068 Sat, 17 Oct 2026 12:00:00 GMT Paychex uses a Sierra agent for transactional payroll calls such as entering hours. Sierra reports early results of 95% positive client satisfaction and 93% positive customer effort scores. https://agentcasefile.com/cases/gofundme-sierra-fundraiser-coaching-agent/ uc_2026_000067 Sat, 17 Oct 2026 12:00:00 GMT GoFundMe built a Sierra AI agent that coaches fundraising organizers. Sierra reports organizers raised 5% more in donations in early results, which could mean an estimated $125 million in additional help raised in the U.S. https://agentcasefile.com/cases/softbank-sierra-smb-support-agent/ uc_2026_000066 Sat, 17 Oct 2026 12:00:00 GMT SoftBank's corporate business uses a Sierra AI agent for small-business customer inquiries. Sierra reports the self-resolution rate rising from around 50% at launch to 70%, on about 100 inquiries per day. https://agentcasefile.com/cases/sofi-sierra-member-support-agent/ uc_2026_000065 Sat, 17 Oct 2026 12:00:00 GMT SoFi (13.7 million members) uses a Sierra AI agent for member support. Sierra reports 61% containment across more than 50,000 conversations weekly. https://agentcasefile.com/cases/singtel-sierra-troubleshooting-roaming-agent/ uc_2026_000064 Sat, 17 Oct 2026 12:00:00 GMT Singtel uses a Sierra AI agent for mobile and home troubleshooting and roaming sign-ups. Sierra reports 73% of troubleshooting cases and 76% of roaming sign-up requests completed without a Customer Care officer. https://agentcasefile.com/cases/rocket-mortgage-sierra-chat-outbound-agents/ uc_2026_000063 Sat, 17 Oct 2026 12:00:00 GMT Rocket Mortgage grew a Sierra AI agent from a proof of concept to more than 400,000 successful chat conversations and over one million outbound dials each month, per Sierra. https://agentcasefile.com/cases/r1-rcm-sierra-patient-billing-voice-agent/ uc_2026_000062 Sat, 17 Oct 2026 12:00:00 GMT R1 RCM, which runs revenue cycle operations for health systems, is testing a Sierra AI agent on incoming patient calls. Sierra reports the agent resolving up to 40% of incoming calls in early testing. https://agentcasefile.com/cases/ncrva-retina-assort-voice-ai-scheduling/ uc_2026_000061 Sat, 17 Oct 2026 12:00:00 GMT Northern California Retina-Vitreous Associates uses an Assort Health voice agent for about 10,000 monthly calls, roughly a third of which were previously missed. The agent applies diagnosis-based urgency rules, such as scheduling retinal detachment within one to two days. https://agentcasefile.com/cases/annapolis-internal-medicine-assort-voice-ai/ uc_2026_000060 Sat, 17 Oct 2026 12:00:00 GMT Annapolis Internal Medicine (Maryland) uses an Assort Health voice agent for scheduling calls. Assort reports a 220% increase in labor capacity and a 75% reduction in hold times. https://agentcasefile.com/cases/chesapeake-health-care-assort-patient-access/ uc_2026_000059 Sat, 17 Oct 2026 12:00:00 GMT Chesapeake Health Care, a Maryland FQHC with 150+ providers, uses Assort Health voice agents for inbound calls after 25% of calls were dropped. Assort reports $1M+ generated. https://agentcasefile.com/cases/mdcs-dermatology-assort-voice-ai/ uc_2026_000058 Sat, 17 Oct 2026 12:00:00 GMT MDCS Dermatology (New York and New Jersey) uses Assort Health voice AI agents for patient calls. Assort reports 460 staff hours saved monthly, doubled labor capacity, 29% appointment volume growth supported, and 95% accuracy by the practice's own audit. https://agentcasefile.com/cases/catholic-health-notable-voice-ai-mychart-support/ uc_2026_000057 Sat, 17 Oct 2026 12:00:00 GMT Catholic Health deployed Notable voice AI for MyChart support calls that had relied on outsourced live agents. Notable reports call containment rising from 30% to 57%, a 50% cut in outsourced call volume, and a projected $350,000 a year in savings. https://agentcasefile.com/cases/north-kansas-city-hospital-notable-80-fte-automation/ uc_2026_000056 Sat, 17 Oct 2026 12:00:00 GMT North Kansas City Hospital (Missouri) automated pre-registration and check-in with Notable. Notable says that by MGMA benchmarks the system would otherwise need 80 additional FTEs, and that patients see a more than 90% reduction in check-in time. https://agentcasefile.com/cases/gillette-childrens-notable-scheduling-intake/ uc_2026_000055 Sat, 17 Oct 2026 12:00:00 GMT Gillette Children's uses Notable so families can self-schedule at any hour and complete intake digitally. Notable reports 118 staff hours saved per week, about 99% satisfaction with intake and 95% with scheduling, and 700 RN minutes a month saved by one pre-procedure form. https://agentcasefile.com/cases/good-shepherd-rehab-notable-no-show-reduction/ uc_2026_000054 Sat, 17 Oct 2026 12:00:00 GMT Good Shepherd Rehabilitation Network replaced paper reminder cards and staff reminder calls with Notable automated reminders and digital intake. Notable reports no-shows down 32% and a 92% patient satisfaction rating. https://agentcasefile.com/cases/care-new-england-notable-radiology-prior-auth/ uc_2026_000053 Sat, 17 Oct 2026 12:00:00 GMT Care New England automated radiology prior authorizations and notices of admission with Notable. Notable reports a 55% reduction in authorization-related write-offs and 2,841 staff hours saved; CNE had estimated it would otherwise need 14 more FTEs. https://agentcasefile.com/cases/fort-healthcare-notable-prior-authorization/ uc_2026_000052 Sat, 17 Oct 2026 12:00:00 GMT Fort HealthCare (Wisconsin) automated prior authorizations for its ambulatory surgery center and digitized registration with Notable. Notable reports a 91% prior authorization success rate, a 74% digital registration completion rate, and a more than 5% reduction in cancellations. https://agentcasefile.com/cases/montage-health-notable-ai-platform/ uc_2026_000051 Sat, 17 Oct 2026 12:00:00 GMT Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure. Notable's study reports an estimated $2 million in annual gross value, no-shows down 11 percent, and the equivalent of 13 FTEs freed. https://agentcasefile.com/cases/augusta-health-notable-digital-intake/ uc_2026_000050 Sat, 17 Oct 2026 12:00:00 GMT Augusta Health (Virginia; MEDITECH EHR) uses Notable automated digital intake across four hospital service lines. Notable reports 17,000 annualized digital intakes, about 7 minutes of staff time saved per intake, and 60% of encounters registered fully digitally. https://agentcasefile.com/cases/reid-health-notable-pre-visit-registration/ uc_2026_000049 Sat, 17 Oct 2026 12:00:00 GMT Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire. Notable reports 53% of Medicare patients completing the MSPQ digitally, 56% engagement among geriatric patients, and 1600 staff hours saved. https://agentcasefile.com/cases/intermountain-notable-digital-check-in/ uc_2026_000048 Sat, 17 Oct 2026 12:00:00 GMT Intermountain Healthcare launched Notable's automated digital registration and intake in four weeks. Notable reports a 25% decrease in check-in time and a 96% patient satisfaction rating. https://agentcasefile.com/cases/castell-notable-chart-review-care-gaps/ uc_2026_000047 Sat, 17 Oct 2026 12:00:00 GMT Castell, Intermountain's value-based care company, uses Notable automation to review charts for care-gap closure opportunities. Notable reports average daily chart time falling from four hours to one hour and 1.68 minutes saved per chart. https://agentcasefile.com/cases/thedacare-notable-care-gap-outreach/ uc_2026_000046 Sat, 17 Oct 2026 12:00:00 GMT ThedaCare (7 hospitals, Wisconsin) used Notable to automate outreach to patients with open care gaps. Notable reports 900+ automated outreaches in 3 months and 350 hours of manual staff work saved. https://agentcasefile.com/cases/austin-regional-clinic-notable-touchless-registration/ uc_2026_000045 Sat, 17 Oct 2026 12:00:00 GMT Austin Regional Clinic (33 locations, Texas) deployed Notable intelligent intake to automate registration and reduce inaccurate registration data that drives denials. Notable reports 78% touchless registrations. https://agentcasefile.com/cases/nkch-meritas-notable-automated-scheduling/ uc_2026_000044 Sat, 17 Oct 2026 12:00:00 GMT North Kansas City Hospital and Meritas Health (Kansas City, Missouri) use Notable's automated scheduling. Notable reports scheduled appointments for the same number of providers rising from 5.7% to 14%, described as a 2X increase in new patient appointments. https://agentcasefile.com/cases/lmh-health-orthokansas-notable-ai-call-triage/ uc_2026_000043 Sat, 17 Oct 2026 12:00:00 GMT LMH Health (Lawrence, Kansas) deployed a Notable AI agent at its OrthoKansas clinic, where nearly every call had gone to voicemail. Notable reports 100% of 16,000+ inbound calls answered on the first ring, 78.4% of callers engaging with the agent, and 24.3% handled without reaching staff. https://agentcasefile.com/cases/commonspirit-notable-mawv-outreach/ uc_2026_000042 Sat, 17 Oct 2026 12:00:00 GMT CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets. Notable reports 160,000+ outreaches in 2024, 74,878 staff hours saved (~36 FTE), and 445,888 manual calls avoided. https://agentcasefile.com/cases/southwest-general-notable-hope-voice-assistant/ uc_2026_000041 Sat, 17 Oct 2026 12:00:00 GMT Southwest General (Ohio) deployed HOPE, a Notable AI voice assistant, to answer inbound insurance FAQ calls 24/7 during payer contract negotiations. Notable reports it answers 100% of those calls and saves $4 per call. https://agentcasefile.com/cases/musc-health-notable-ai-patient-access/ uc_2026_000040 Sat, 17 Oct 2026 12:00:00 GMT MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure. Notable reports $3.3M in annual value, 14,500 no-shows avoided, and 5,000+ staff hours reallocated per month. https://agentcasefile.com/cases/concord-orthopaedics-assort-referral-automation/ uc_2026_000039 Sat, 17 Oct 2026 12:00:00 GMT Concord Orthopaedics (New Hampshire; 50+ providers) uses Assort Health inbound and outbound AI agents for calls and referrals. The vendor reports 84% of referrals automated end-to-end, a 68% referral-to-appointment conversion rate, over 95% scheduling accuracy, and hold times near zero. https://agentcasefile.com/cases/boston-bone-joint-assort-inbound-outbound-agents/ uc_2026_000038 Sat, 17 Oct 2026 12:00:00 GMT Boston Bone & Joint Institute (41 providers) uses Assort Health AI agents for inbound calls and automated outbound rescheduling. The vendor reports call abandonment falling from 9% to 3%, a 53% rescheduling rate from outbound campaigns, and attrition of 2 staff absorbed without backfill. https://agentcasefile.com/cases/tidalhealth-orthopedics-assort-voice-ai/ uc_2026_000037 Sat, 17 Oct 2026 12:00:00 GMT TidalHealth's orthopedic practice uses an Assort Health voice agent to answer every inbound call and schedule, cancel, or reschedule directly. The vendor reports a 75% reduction in abandoned calls, waits cut from 90 minutes to seconds, and 4.5-4.6/5 patient satisfaction. https://agentcasefile.com/cases/barrington-orthopedic-specialists-assort-ai-scheduling/ uc_2026_000036 Sat, 17 Oct 2026 12:00:00 GMT Barrington Orthopedic Specialists (26 providers, four Chicago-area sites) integrated an Assort Health voice agent into its EMR to answer scheduling calls. The vendor reports an 83% reduction in hold time, waits cut from 30+ minutes to under 5, and $120,000 a year in after-hours appointment revenue. https://agentcasefile.com/cases/michigan-orthopedic-surgeons-assort-ai-scheduling/ uc_2026_000035 Sat, 17 Oct 2026 12:00:00 GMT Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling. The vendor reports $2.3 million in additional revenue, +5% appointment volume, and 3.5x higher self-scheduling conversion than its previous provider. https://agentcasefile.com/cases/south-shore-orthopedics-assort-voicemail-backlog/ uc_2026_000034 Sat, 17 Oct 2026 12:00:00 GMT South Shore Orthopedics (Hingham, MA; 15 physicians) deployed an Assort Health voice agent named "Oscar" to answer calls 24/7. The vendor reports end-of-day voicemails falling to zero from a 600-1,000 backlog, a 100% provider schedule fill rate maintained, and a 4.4/5 patient satisfaction rating. https://agentcasefile.com/cases/family-practice-associates-lexington-assort-ai-scheduling/ uc_2026_000033 Sat, 17 Oct 2026 12:00:00 GMT Family Practice Associates of Lexington (21 providers, Kentucky) uses an Assort Health AI agent named "Sophie" for phone scheduling, including after hours. The vendor reports a 30%+ increase in new patient visits and zero missed emergent-triage transfers. https://agentcasefile.com/cases/senta-partners-assort-voice-ai-patient-access/ uc_2026_000032 Sat, 17 Oct 2026 12:00:00 GMT SENTA Partners, an MSO for 15 ENT and allergy practices, uses Assort Health voice AI agents to answer inbound calls and schedule appointments. Assort reports $1.3M in added appointment revenue, $400K+ in labor costs avoided, and 250+ staff hours saved per month. https://agentcasefile.com/cases/bank-of-america-erica-virtual-assistant/ uc_2026_000031 Sat, 17 Oct 2026 12:00:00 GMT Bank of America's AI-driven virtual financial assistant Erica has surpassed 3 billion client interactions, assisting nearly 50 million users since launch and averaging more than 58 million interactions a month. BofA also says Erica for Employees has reduced calls into its IT service desk by 50%. https://agentcasefile.com/cases/morgan-stanley-ai-debrief-advisors/ uc_2026_000030 Sat, 17 Oct 2026 12:00:00 GMT Morgan Stanley Wealth Management launched AI @ Morgan Stanley Debrief, an OpenAI-powered tool that, with client consent, generates meeting notes, surfaces action items, drafts a follow-up email for the advisor to edit, and saves a note into Salesforce. The firm reported that 98% of Financial Advisor teams had adopted its earlier AI @ Morgan Stanley Assistant. https://agentcasefile.com/cases/ch-robinson-freight-quoting-order-agents/ uc_2026_000029 Sat, 17 Oct 2026 12:00:00 GMT Logistics provider C.H. Robinson says its fleet of generative AI agents has performed over 3 million shipping tasks, including well over 1 million price quotes and 1 million orders processed. Its orders agent gets 5,200+ customers' loads accepted in under 90 seconds instead of waiting up to four hours in an email queue. https://agentcasefile.com/cases/anthropic-fin-customer-support/ uc_2026_000028 Sat, 17 Oct 2026 12:00:00 GMT Anthropic chose to buy rather than build, deploying Intercom's Fin (powered by Claude) for customer support. Within weeks Fin reached a 50.8% resolution rate, up from 36% at launch, and saved over 1,700 hours of team time in the first month. https://agentcasefile.com/cases/lightspeed-fin-support-automation/ uc_2026_000027 Sat, 17 Oct 2026 12:00:00 GMT Point-of-sale company Lightspeed rolled out Intercom's Fin AI agent across a multi-region, multilingual contact center. Lightspeed reports Fin resolves 45–65% of support volume across its workspaces and is involved in 99% of conversations. https://agentcasefile.com/cases/rakuten-claude-code-engineering/ uc_2026_000026 Sat, 17 Oct 2026 12:00:00 GMT Rakuten uses Anthropic's Claude Code, an agentic coding tool, across engineering; in one test it worked autonomously for seven hours on a complex vLLM implementation and achieved 99.9% numerical accuracy versus the reference method. Anthropic reports Rakuten's average time to market for new features fell from 24 working days to 5 (79%). https://agentcasefile.com/cases/octopus-energy-ai-customer-emails/ uc_2026_000025 Sat, 17 Oct 2026 12:00:00 GMT Octopus Energy CEO Greg Jackson said AI was doing the work of 250 people at the UK energy supplier, and that AI-written customer emails delivered 80% customer satisfaction versus 65% for skilled, trained staff, as reported by Business Insider in May 2023. https://agentcasefile.com/cases/1800accountant-agentforce-tax-season-support/ uc_2026_000024 Sat, 17 Oct 2026 12:00:00 GMT 1-800Accountant deployed Agentforce for 24/7 client support during tax season, answering questions such as tax return status using CRM data and IRS public sources. Its CTO says Agentforce now helps resolve up to 50% of incoming requests. https://agentcasefile.com/cases/lumen-copilot-seller-research/ uc_2026_000023 Sat, 17 Oct 2026 12:00:00 GMT Lumen Technologies uses Microsoft Copilot to cut a seller's customer-outreach research from about four hours to 15 minutes. Lumen values four hours back per seller each week at $50 million in revenue over 12 months. https://agentcasefile.com/cases/weightwatchers-sierra-member-care/ uc_2026_000022 Sat, 17 Oct 2026 12:00:00 GMT WeightWatchers built a member-care AI agent with Sierra, first tested in its mobile app on a small share of traffic, then expanded. Sierra reports the agent contained nearly 70% of all cases in its first week with a customer satisfaction score above 4.5/5. https://agentcasefile.com/cases/air-india-aig-virtual-agent/ uc_2026_000021 Sat, 17 Oct 2026 12:00:00 GMT Air India's AI.g agent, built on Azure OpenAI, answers customer questions such as baggage and pet policies. Microsoft reports it has resolved more than 13 million conversations with a 97% success rate, with only 3% of queries escalated to a human agent. https://agentcasefile.com/cases/wiley-agentforce-case-resolution/ uc_2026_000020 Sat, 17 Oct 2026 12:00:00 GMT Publisher Wiley piloted Salesforce Agentforce during back-to-school peak to resolve account-access and password issues and triage registration and payment questions. Wiley told diginomica it saw a more than 40% increase in case resolution compared with its old chatbot. https://agentcasefile.com/cases/fisher-paykel-appliances-agentforce-self-service/ uc_2026_000019 Sat, 17 Oct 2026 12:00:00 GMT Fisher & Paykel, the premium home-appliance brand, replaced rule-based Einstein bots with an Agentforce service agent that troubleshoots by appliance model and books service. It told Chief Marketer the agent resolves about 70% of troubleshooting queries vs about 30% before; Salesforce later reported customers solve their own issues 80% of the time. https://agentcasefile.com/cases/klarna-ai-assistant-customer-service/ uc_2026_000018 Sat, 17 Oct 2026 12:00:00 GMT Klarna's OpenAI-powered assistant had 2.3 million conversations in its first month, two-thirds of Klarna's customer service chats, which Klarna equated to the work of 700 full-time agents. Klarna also reported errands resolved in under 2 minutes vs 11 minutes previously. https://agentcasefile.com/cases/color-health-cancer-copilot-workup/ uc_2026_000017 Sat, 17 Oct 2026 12:00:00 GMT Color Health built an LLM-powered 'Cancer Copilot' to assist with the workup of patients newly diagnosed with cancer. Color reports more than 95% concordance with guidelines on a dataset of anonymized real-world patients at UCSF Health. https://agentcasefile.com/cases/seattle-childrens-pathway-assistant/ uc_2026_000016 Sat, 17 Oct 2026 12:00:00 GMT Seattle Children's built 'Pathway Assistant' with Google, trained only on its internal clinical pathway documents, to guide clinicians through diagnosis and treatment workflows for 70+ pediatric conditions. Its CMIO told HealthSystemCIO the assistant achieves more than 98% accuracy after tuning and is being rolled out in emergency and urgent care. https://agentcasefile.com/cases/mit-health-notable-prior-authorization/ uc_2026_000015 Sat, 17 Oct 2026 12:00:00 GMT MIT Health, MIT's campus health center, embedded Notable's Sidekick assistive AI agent into prior-authorization submissions to the Carelon portal; it pre-assembles clinical packets and answers payer questions from the chart. Notable reports authorizations now average about 6 minutes, an estimated 45% reduction from ~11 minutes, across 750+ runs. https://agentcasefile.com/cases/wellspan-hippocratic-ana-colorectal-screening-outreach/ uc_2026_000014 Sat, 17 Oct 2026 12:00:00 GMT WellSpan Health used 'Ana', a multilingual AI care agent from Hippocratic AI, to phone 1,878 patients due for colorectal cancer screening in September 2024. A peer-reviewed JMIR study found FIT-kit opt-in of 18.2% among Spanish-speaking patients vs 7.1% among English-speaking patients; the study was funded by Hippocratic AI. https://agentcasefile.com/cases/hackensack-meridian-nurse-postop-agents/ uc_2026_000013 Sat, 17 Oct 2026 12:00:00 GMT Hackensack Meridian Health has developed a nurse AI agent that sifts large amounts of data and offers next-best-action recommendations, plus an agent that assists with post-operative calls to patients, built with Google Cloud. Fierce Healthcare reported the deployment in April 2025 without outcome figures. https://agentcasefile.com/cases/specialty-pharmacy-infinitus-benefit-verification/ uc_2026_000012 Sat, 17 Oct 2026 12:00:00 GMT Infinitus says its voice AI agents completed over 60,000 benefit-verification and prior-authorization follow-up tasks for an unnamed leading specialty pharmacy in the first half of 2025, with each verification call freeing an average of 29 minutes of staff time. The pharmacy is not named, so this is graded D. https://agentcasefile.com/cases/novo-nordisk-novoscribe-clinical-documentation/ uc_2026_000011 Sat, 17 Oct 2026 12:00:00 GMT Novo Nordisk built NovoScribe, a documentation platform using Claude models on Amazon Bedrock and MongoDB Atlas, to draft clinical study reports, device verification protocols, and patient materials for human review. Anthropic's case study reports documentation time cut from 10+ weeks to 10 minutes, a 95% reduction in resources for device verification protocols, and review cycles cut in half. https://agentcasefile.com/cases/aum-biotech-sdr-agent/ uc_2026_000010 Sat, 17 Oct 2026 12:00:00 GMT AUM BioTech's CEO, with no prior coding experience, built lead-gen forms and a support chatbot on Salesforce and is finishing an Agentforce SDR agent to respond to thousands of conference leads, score them, book meetings, and hand top leads to human reps. The SDR agent was not yet live at publication and no outcomes are reported. https://agentcasefile.com/cases/bioivt-ivy-quoting-agent/ uc_2026_000009 Sat, 17 Oct 2026 12:00:00 GMT BioIVT, which supplies biological specimens for pharma and diagnostic research, built 'Ivy', an Agentforce quoting agent that reads an opportunity, matches requests to 15,000+ product codes, builds the quote, and routes it to a service rep for review. BioIVT says quoting went from days to minutes, one rep gained 43% more time for high-value work, and Ivy has reached 94% accuracy. https://agentcasefile.com/cases/takeda-agentforce-hcp-engagement-insights/ uc_2026_000008 Sat, 17 Oct 2026 12:00:00 GMT Takeda is rolling out Agentforce on Salesforce Life Sciences Cloud and Data 360 so field reps arrive armed with an HCP's recent research, email opens, and questions, and so leaders can see trends across engagements. Takeda describes this as an aspiration and early rollout; no outcomes are reported. https://agentcasefile.com/cases/moderna-veeva-quick-check-agent-mlr/ uc_2026_000007 Sat, 17 Oct 2026 12:00:00 GMT Moderna is an early-access user of Veeva AI's Quick Check Agent in PromoMats, which scans promotional content against editorial, brand, market, channel, and compliance guidelines before medical-legal-regulatory (MLR) review. Moderna says it moves the company closer to parts of MLR becoming 'nearly touch-free'; no metrics were published. https://agentcasefile.com/cases/novo-nordisk-veeva-precall-voice-agents/ uc_2026_000006 Sat, 17 Oct 2026 12:00:00 GMT Novo Nordisk is adopting Veeva Vault CRM with Veeva AI Agents such as Pre-call Agent (call prep) and Voice Agent (spoken call notes), which became available in December 2025. Novo's field systems director says the agents 'will drive efficiencies'; no measured outcomes have been published yet. https://agentcasefile.com/cases/lab-medtech-field-visit-notes-agentforce/ uc_2026_000005 Sat, 17 Oct 2026 12:00:00 GMT Salesforce partner Demand Chain built an Agentforce assistant for an unnamed global lab-services and medical technology company: field reps dictate visit summaries on Salesforce Mobile and the agent turns speech into structured trip-report records. The partner reports end-of-day admin backlogs were eliminated, but the customer is anonymous and no numbers are given. https://agentcasefile.com/cases/movemedical-ask-move-ai-case-workflow/ uc_2026_000004 Sat, 17 Oct 2026 12:00:00 GMT Movemedical, a field inventory platform for medical device companies, released Ask Move AI in its June 2026 platform release: a mobile assistant that lets reps create cases by voice or text, look up case inventory, reschedule cases, and look up invoices. It is opt-in for existing customers; no named customer deployment or outcome is reported yet. https://agentcasefile.com/cases/medscout-strategies-territory-agents/ uc_2026_000003 Sat, 17 Oct 2026 12:00:00 GMT MedScout launched 'Strategies', AI agents that analyze referral networks, procedure volumes, and payer dynamics to deliver prioritized, ready-to-work territory plans to MedTech reps; it says the agents were available to customers from late 2025. The deployment examples in the announcement are anonymous (e.g., a surgical robotics company), so this case is graded D. https://agentcasefile.com/cases/karl-storz-agentforce-sales-cpq/ uc_2026_000002 Sat, 17 Oct 2026 12:00:00 GMT KARL STORZ, the German endoscopy maker, is rolling out Salesforce Agentforce Sales and CPQ globally and presented its experience with AI agents for its sales and service teams at MedtecLIVE 2026. No quantified outcomes were published in the session listing. https://agentcasefile.com/cases/medtronic-agentforce-field-sales-prep/ uc_2026_000001 Sat, 17 Oct 2026 12:00:00 GMT Medtronic's EurAsia medical education and sales-enablement team ran a Data Cloud + Agentforce proof of concept that puts training and education insights in front of field reps, with agent use cases for sales-prep summaries, T&E history/recommendations, and instant follow-ups. Salesforce reports the team delivered value in 5 weeks, with field adoption signals of 84% rating it 4+ and 90% recommending it.