The World Economic Forum used Salesforce Agentforce to answer attendee questions on sessions, venues, and shuttles at its Annual Meeting. Salesforce reports a 99.9% response rate and 75% of attendee inquiries resolved at Davos 2025.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Agent answers session, venue, and shuttle questions across 450+ sessions.
- Escalates the rest to staff.
Risks & compliance
- Incorrect answers to customers; escalation paths needed
- Vendor-published results; not independently audited
Tools mentioned & how to build it
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Tools mentioned
- Agentforce (Salesforce)
Salesforce's agent platform across service, sales and field service.
Build a version yourself
- n8n
Open-source workflow automation with AI agent nodes; self-host or cloud. - HubSpot (Breeze agents)
SMB-friendly CRM with Breeze AI agents for prospecting and support. - Relevance AI
Build an 'AI workforce' of agents, e.g. BDR agents that research and book meetings.
Sources
“At Davos 2025, Agentforce achieved a 99.9% response rate and resolved 75% of attendee inquiries with accurate, automated answers.”World Economic Forum and Agentforce
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
