Oviva, a digital health provider for weight-related conditions, uses Salesforce Agentforce trained on its FAQs as first-level patient support. Salesforce reports more than 7,000 queries handled in the first two months, about 40% fully resolved by Agentforce.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Agentforce answers patient FAQs on Experience Cloud.
- Unresolved issues are routed to staff via Omnichannel Routing.
Risks & compliance
- Health data protection (GDPR); no clinical advice
- Vendor-published results
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Agentforce (Salesforce)
Salesforce's agent platform across service, sales and field service.
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Sources
“In just the first two months, more than 7,000 support queries have been handled this way, with around 40% fully resolved by Agentforce.”Trailblazer Story: Oviva
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
