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UnitedHealth Group is expanding agentic AI through Optum Insight.
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AI agent use cases in Hospitals & Health Systems
Health systems, hospitals, clinics, and campus health centers using AI agents in patient access, revenue cycle, outreach, and clinical operations.
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Hospitals & Health Systems
Hospitals & Health SystemsDid an AI voice agent increase colorectal cancer screening sign-ups?
WellSpan Health used 'Ana', a multilingual AI care agent from Hippocratic AI, to phone 1,878 patients due for colorectal cancer screening in September 2024.
Hospitals & Health SystemsHow is Seattle Children's using an AI agent for clinical pathways?
Seattle Children's built 'Pathway Assistant' with Google, trained only on its internal clinical pathway documents, to guide clinicians through diagnosis and treatment workflows for 70+ pediatric conditions.
Hospitals & Health SystemsCan an AI agent cut prior authorization handling time?
MIT Health, MIT's campus health center, embedded Notable's Sidekick assistive AI agent into prior-authorization submissions to the Carelon portal; it pre-assembles clinical packets and answers payer questions from the chart.
Hospitals & Health SystemsCan an AI copilot help clinicians plan cancer workups?
Color Health built an LLM-powered 'Cancer Copilot' to assist with the workup of patients newly diagnosed with cancer.
Hospitals & Health SystemsHow did TidalHealth Orthopedics reduce abandoned calls with voice AI?
TidalHealth's orthopedic practice uses an Assort Health voice agent to answer every inbound call and schedule, cancel, or reschedule directly.
Hospitals & Health SystemsHow did ThedaCare automate care gap outreach?
ThedaCare (7 hospitals, Wisconsin) used Notable to automate outreach to patients with open care gaps.
Hospitals & Health SystemsHow did Southwest General use an AI voice assistant for insurance calls?
Southwest General (Ohio) deployed HOPE, a Notable AI voice assistant, to answer inbound insurance FAQ calls 24/7 during payer contract negotiations.
Hospitals & Health SystemsHow did an orthopedic practice clear a 1,000-voicemail backlog with an AI agent?
South Shore Orthopedics (Hingham, MA; 15 physicians) deployed an Assort Health voice agent named "Oscar" to answer calls 24/7.
Hospitals & Health SystemsHow did SENTA Partners use AI voice agents for patient scheduling?
SENTA Partners, an MSO for 15 ENT and allergy practices, uses Assort Health voice AI agents to answer inbound calls and schedule appointments.
Hospitals & Health SystemsHow did Reid Health automate pre-visit registration for Medicare patients?
Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire.
Hospitals & Health SystemsIs R1 RCM using AI agents for patient billing calls?
R1 RCM, which runs revenue cycle operations for health systems, is testing a Sierra AI agent on incoming patient calls.
Hospitals & Health SystemsHow is Oviva using Agentforce for patient support?
Oviva, a digital health provider for weight-related conditions, uses Salesforce Agentforce trained on its FAQs as first-level patient support.
Hospitals & Health SystemsHow does Numan use an AI agent for patient support?
Numan, a UK digital health company, uses Fin for patient support.
Hospitals & Health SystemsHow did North Kansas City Hospital automate the work of 80 FTEs?
North Kansas City Hospital (Missouri) automated pre-registration and check-in with Notable.
Hospitals & Health SystemsHow did North Kansas City Hospital double new patient appointments with automated scheduling?
North Kansas City Hospital and Meritas Health (Kansas City, Missouri) use Notable's automated scheduling.
Hospitals & Health SystemsHow does a retina practice use AI voice agents for urgent scheduling?
Northern California Retina-Vitreous Associates uses an Assort Health voice agent for about 10,000 monthly calls, roughly a third of which were previously missed.
Hospitals & Health SystemsHow is MUSC Health using AI agents for patient access?
MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure.
Hospitals & Health SystemsWhat did Montage Health get from automating intake, referrals, and care gaps?
Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure.
Hospitals & Health SystemsHow did Michigan Orthopedic Surgeons use AI agents for patient scheduling?
Michigan Orthopedic Surgeons deployed EHR-integrated Assort Health AI agents for phone and web scheduling.
Hospitals & Health SystemsHow did MDCS Dermatology use voice AI agents for scheduling?
MDCS Dermatology (New York and New Jersey) uses Assort Health voice AI agents for patient calls.
Hospitals & Health SystemsHow did LMH Health answer every patient call on the first ring with an AI agent?
LMH Health (Lawrence, Kansas) deployed a Notable AI agent at its OrthoKansas clinic, where nearly every call had gone to voicemail.
Hospitals & Health SystemsHow did Intermountain Healthcare cut patient check-in time with automation?
Intermountain Healthcare launched Notable's automated digital registration and intake in four weeks.
Hospitals & Health SystemsHow did Good Shepherd Rehabilitation reduce no-shows with automation?
Good Shepherd Rehabilitation Network replaced paper reminder cards and staff reminder calls with Notable automated reminders and digital intake.
Hospitals & Health SystemsHow did Gillette Children's automate scheduling and intake?
Gillette Children's uses Notable so families can self-schedule at any hour and complete intake digitally.
Hospitals & Health SystemsHow did Fort HealthCare automate prior authorizations for its surgery center?
Fort HealthCare (Wisconsin) automated prior authorizations for its ambulatory surgery center and digitized registration with Notable.
Hospitals & Health SystemsHow did an independent primary care practice use an AI agent to fix Monday call surges?
Family Practice Associates of Lexington (21 providers, Kentucky) uses an Assort Health AI agent named "Sophie" for phone scheduling, including after hours.
Hospitals & Health SystemsHow is Curology using AI agents for patient support?
Curology, a D2C prescription skincare company that has treated nearly 6 million patients, uses Decagon AI agents for support.
Hospitals & Health SystemsHow did Concord Orthopaedics automate referrals and cut hold times with AI agents?
Concord Orthopaedics (New Hampshire; 50+ providers) uses Assort Health inbound and outbound AI agents for calls and referrals.
Hospitals & Health SystemsHow did CommonSpirit Health automate Medicare Annual Wellness Visit outreach?
CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets.
Hospitals & Health SystemsHow is Circle Medical using an AI agent for patient support?
Circle Medical, a virtual primary care provider, uses Intercom's Fin AI agent for patient support.
Hospitals & Health SystemsHow did an FQHC use AI voice agents to expand patient access?
Chesapeake Health Care, a Maryland FQHC with 150+ providers, uses Assort Health voice agents for inbound calls after 25% of calls were dropped.
Hospitals & Health SystemsHow did Catholic Health use voice AI for patient portal support calls?
Catholic Health deployed Notable voice AI for MyChart support calls that had relied on outsourced live agents.
Hospitals & Health SystemsHow did Castell cut chart review time with AI automation?
Castell, Intermountain's value-based care company, uses Notable automation to review charts for care-gap closure opportunities.
Hospitals & Health SystemsHow did Care New England cut authorization-related write-offs with automation?
Care New England automated radiology prior authorizations and notices of admission with Notable.
Hospitals & Health SystemsHow does Boston Bone & Joint Institute use AI agents for inbound and outbound patient access?
Boston Bone & Joint Institute (41 providers) uses Assort Health AI agents for inbound calls and automated outbound rescheduling.
Hospitals & Health SystemsHow did Barrington Orthopedic Specialists cut hold times with an AI scheduling agent?
Barrington Orthopedic Specialists (26 providers, four Chicago-area sites) integrated an Assort Health voice agent into its EMR to answer scheduling calls.
Hospitals & Health SystemsHow did Austin Regional Clinic automate patient registration?
Austin Regional Clinic (33 locations, Texas) deployed Notable intelligent intake to automate registration and reduce inaccurate registration data that drives denials.
Hospitals & Health SystemsHow did Augusta Health automate pre-visit registration on MEDITECH?
Augusta Health (Virginia; MEDITECH EHR) uses Notable automated digital intake across four hospital service lines.
Hospitals & Health SystemsHow did a primary care practice use AI to cut hold times?
Annapolis Internal Medicine (Maryland) uses an Assort Health voice agent for scheduling calls.
Hospitals & Health SystemsWhich health systems have deployed AI agents for nurses and post-op calls?
Hackensack Meridian Health has developed a nurse AI agent that sifts large amounts of data and offers next-best-action recommendations, plus an agent that assists with post-operative calls to patients, built with Google Cloud.
Hospitals & Health SystemsIs Sutter Health using AI agents for patient engagement?
Sutter Health (25 hospitals, 3.5 million patients) is working with Sierra on AI agents for patient engagement.
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