MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure. Notable reports $3.3M in annual value, 14,500 no-shows avoided, and 5,000+ staff hours reallocated per month.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Automated digital registration and intake, including touchless copay collection.
- Referral processing and scheduling automation.
- Automated care gap outreach.
Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Notable (Notable)
AI agents for intake, scheduling, prior auth and care-gap outreach.
Build a version yourself
- Make
Visual no-code automation with AI agents; good for intake, routing and follow-up flows. - Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents.
Sources
“How MUSC is using AI to transform access for patients and eliminate manual work for staff”How MUSC is using AI to transform access for patients and eliminate manual work for staff
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
