Hospitals & Health SystemsHow is UnitedHealth Group using agentic AI in claims and clinical workflows?
UnitedHealth Group is expanding agentic AI through Optum Insight.
Role hub
AI agents for Revenue Cycle & Prior Auth
Prior authorization, billing, and payer follow-up.
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Hospitals & Health Systems
Hospitals & Health SystemsCan an AI agent cut prior authorization handling time?
MIT Health, MIT's campus health center, embedded Notable's Sidekick assistive AI agent into prior-authorization submissions to the Carelon portal; it pre-assembles clinical packets and answers payer questions from the chart.
Hospitals & Health SystemsHow did Reid Health automate pre-visit registration for Medicare patients?
Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire.
Hospitals & Health SystemsIs R1 RCM using AI agents for patient billing calls?
R1 RCM, which runs revenue cycle operations for health systems, is testing a Sierra AI agent on incoming patient calls.
Hospitals & Health SystemsHow is MUSC Health using AI agents for patient access?
MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure.
Hospitals & Health SystemsWhat did Montage Health get from automating intake, referrals, and care gaps?
Montage Health (California) uses Notable for registration and intake, referrals, and care gap closure.
Hospitals & Health SystemsHow did Fort HealthCare automate prior authorizations for its surgery center?
Fort HealthCare (Wisconsin) automated prior authorizations for its ambulatory surgery center and digitized registration with Notable.
Hospitals & Health SystemsHow did Care New England cut authorization-related write-offs with automation?
Care New England automated radiology prior authorizations and notices of admission with Notable.
Hospitals & Health SystemsHow did Austin Regional Clinic automate patient registration?
Austin Regional Clinic (33 locations, Texas) deployed Notable intelligent intake to automate registration and reduce inaccurate registration data that drives denials.
Pharma, Biotech & Life SciencesHow do specialty pharmacies use voice AI agents for benefit verification calls?
Infinitus says its voice AI agents completed over 60,000 benefit-verification and prior-authorization follow-up tasks for an unnamed leading specialty pharmacy in the first half of 2025, with each verification call freeing an average of 29 minutes of staff time.
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Tools mentioned & how to build it
Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to cases for revenue cycle & prior auth, never by payment.
Tools mentioned
- Notable (Notable · 7 cases)
AI agents for intake, scheduling, prior auth and care-gap outreach. - Sierra (Sierra · 1 case)
Conversational AI agents for customer service, chat and voice. - Infinitus (Infinitus Systems · 1 case)
Voice AI for benefit verification and payer calls.
Build a version yourself
- Make
Visual no-code automation with AI agents; good for intake, routing and follow-up flows. - Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - n8n
Open-source workflow automation with AI agent nodes; self-host or cloud. - Lindy
No-code AI agents for inbox, scheduling and sales admin.
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