Barrington Orthopedic Specialists (26 providers, four Chicago-area sites) integrated an Assort Health voice agent into its EMR to answer scheduling calls. The vendor reports an 83% reduction in hold time, waits cut from 30+ minutes to under 5, and $120,000 a year in after-hours appointment revenue.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Voice agent answers all incoming scheduling calls.
- Follows the practice's scheduling rules to match provider, location, and appointment type.
- Books appointments after hours.
Risks & compliance
- Mis-scheduling or mis-routing of patients with clinical urgency; escalation rules required
- PHI handled in calls (HIPAA); EHR write access
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Casefile: MedTech angle
Orthopedic practices are core accounts for ortho device reps; faster patient access upstream means faster time to surgical consults and procedures.
Tools mentioned & how to build it
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Tools mentioned
- Assort Health (Assort Health)
Voice AI patient-access agents for specialty practices.
Build a version yourself
Sources
“Now the phone gets answered right away, patients get scheduled accurately, and our staff finally has the time to focus on more complex care needs.”Barrington Orthopedic Specialists Cuts Hold Times and Generates $120K Annually
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
