TidalHealth's orthopedic practice uses an Assort Health voice agent to answer every inbound call and schedule, cancel, or reschedule directly. The vendor reports a 75% reduction in abandoned calls, waits cut from 90 minutes to seconds, and 4.5-4.6/5 patient satisfaction.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Agent answers every inbound call.
- Schedules, cancels, or reschedules directly, or routes to a live agent.
- Post-call surveys measure patient sentiment.
Risks & compliance
- Mis-scheduling or mis-routing of patients with clinical urgency; escalation rules required
- PHI handled in calls (HIPAA); EHR write access
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Casefile: MedTech angle
Orthopedic practices are core accounts for ortho device reps; faster patient access upstream means faster time to surgical consults and procedures.
Tools mentioned & how to build it
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Tools mentioned
- Assort Health (Assort Health)
Voice AI patient-access agents for specialty practices.
Build a version yourself
- Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents. - Zapier
The default app-to-app automation layer, now with AI agents and AI steps.
Sources
“Our call wait times used to be up to an hour and a half — and now they’re down to seconds.”TidalHealth Orthopaedic Cuts Abandoned Calls by 75%
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
