CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets. Notable reports 160,000+ outreaches in 2024, 74,878 staff hours saved (~36 FTE), and 445,888 manual calls avoided.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Market-specific multi-touch outreach cadence (typically six contacts per patient).
- Patients self-schedule; follow-up centralized in a Patient Communication Center.
- MAWV prioritized as 50% of care gap outreach.
Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Notable (Notable)
AI agents for intake, scheduling, prior auth and care-gap outreach.
Build a version yourself
Sources
“74,878 staff hours saved and CY24 Annual Wellness Visit targets met in under nine months with automated outreach and scheduling”CommonSpirit Health: Automated MAWV Outreach at Scale
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
