Consumer Products & RetailHow is CarMax using AI voice agents for customer calls?
CarMax said its AI voice technology now covers 100% of inbound calls to stores and its customer experience center (The National CIO Review).
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AI agent use cases in Consumer Products & Retail
Consumer brands, appliance makers, retail and point-of-sale platforms, and consumer subscription services.
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Consumer Products & Retail
Consumer Products & RetailHow did Fisher & Paykel raise self-service resolution with an AI agent?
Fisher & Paykel, the premium home-appliance brand, replaced rule-based Einstein bots with an Agentforce service agent that troubleshoots by appliance model and books service.
Consumer Products & RetailWhat resolution rate did WeightWatchers get from its AI care agent?
WeightWatchers built a member-care AI agent with Sierra, first tested in its mobile app on a small share of traffic, then expanded.
Consumer Products & RetailHow is WHOOP using an AI agent for pre-purchase sales questions?
WHOOP uses Fin for pre-purchase questions that often waited 10+ hours for a reply.
Consumer Products & RetailHow is Vivid Seats using AI agents for customer support?
Vivid Seats uses a Sierra AI agent for fan support.
Consumer Products & RetailHow does Underdog handle game-day support spikes with an AI agent?
Underdog, a sports gaming company, faced support spikes of 7,000+ conversations in 48 hours on big game weekends.
Consumer Products & RetailHow is Trendyol using n8n to run AI agents for sellers and staff?
Trendyol runs a seller chatbot, a legal AI assistant in Slack, and a search relevancy agent on n8n.
Consumer Products & RetailHow is [solidcore] using a voice AI agent for studio calls?
[solidcore] piloted Fin on voice after hours and in a few locations.
Consumer Products & RetailHow is ScottsMiracle-Gro using an AI agent for customer questions?
ScottsMiracle-Gro uses a Sierra AI agent for consumer questions.
Consumer Products & RetailHow much of Rohlik Group's code is written by AI agents?
Rohlik Group, an online grocer in five countries, describes its engineering organization as "agent-mostly." Cognition reports about 90% of code is agent-generated, with agents in planning, code generation, code review, and incident response.
Consumer Products & RetailHow does Peddle save with an AI support agent?
Peddle, an online car-selling marketplace, uses Fin for customer support.
Consumer Products & RetailHow did Nuuly absorb 40% growth in support with an AI agent?
Nuuly, URBN's clothing rental subscription, used Fin to handle support through 40% growth in a year without continually hiring.
Consumer Products & RetailHow is Noom using AI agents for member support?
Noom uses Decagon AI agents for member support.
Consumer Products & RetailHow is MPB using an AI agent for customer support?
MPB, a used camera gear marketplace, uses Fin globally.
Consumer Products & RetailHow is L'Oréal using Agentforce in consumer care?
L'Oréal uses Agentforce for order-status support and in the service console, where agentic AI summarizes cases, drafts emails, and validates intent for advisors.
Consumer Products & RetailWhat share of support volume does Intercom's Fin resolve at Lightspeed?
Point-of-sale company Lightspeed rolled out Intercom's Fin AI agent across a multi-region, multilingual contact center.
Consumer Products & RetailHow are Hunter Douglas's AI agents driving revenue?
Hunter Douglas uses Decagon AI agents across markets.
Consumer Products & RetailHow did Homeworks raise chat resolution with an AI agent?
Homeworks moved from keyword-rule bots that resolved only 20 to 30% of chats to Intercom's Fin.
Consumer Products & RetailHow did ClassPass scale chat support to 24/7 with AI agents?
ClassPass deployed Decagon AI agents in chat.
Consumer Products & RetailHow is Carvana using an AI agent to investigate production alerts?
Carvana uses Claude Tag in Slack to start investigating production alerts, identify the owning team, and post root-cause analyses before an engineer picks them up.
Consumer Products & RetailHow did 1-800-Flowers pilot AI agents for customer service?
1-800-Flowers.com piloted Decagon AI agents for customer service.
Consumer Products & RetailHow does Toyota of Orlando use AI to route sales leads?
Toyota of Orlando receives 200+ daily leads in inconsistent formats.
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Tools mentioned & how to build it
Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to Consumer Products & Retail cases, never by payment.
Tools mentioned
- Fin AI Agent (Intercom · 8 cases)
Intercom's customer-service AI agent; the most-documented tool in the casefile. - Sierra (Sierra · 4 cases)
Conversational AI agents for customer service, chat and voice. - Decagon (Decagon · 4 cases)
AI customer-support agents for chat, email and voice. - Agentforce (Salesforce · 2 cases)
Salesforce's agent platform across service, sales and field service. - n8n (n8n · 1 case)
Open-source workflow automation with AI agent nodes; self-host or cloud. - Devin (Cognition · 1 case)
Autonomous AI software engineer from Cognition.
Build a version yourself
- HubSpot (Breeze agents)
SMB-friendly CRM with Breeze AI agents for prospecting and support. - Relevance AI
Build an 'AI workforce' of agents, e.g. BDR agents that research and book meetings. - Zapier
The default app-to-app automation layer, now with AI agents and AI steps. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents.
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