Technicians, case coverage reps, and field inventory/logistics staff.
Consumer Products & RetailFisher & Paykel, the premium home-appliance brand, replaced rule-based Einstein bots with an Agentforce service agent that troubleshoots by appliance model and books service.
Medical Devices & Diagnostics (MedTech)Movemedical, a field inventory platform for medical device companies, released Ask Move AI in its June 2026 platform release: a mobile assistant that lets reps create cases by voice or text, look up case inventory, reschedule cases, and look up invoices.
Medical Devices & Diagnostics (MedTech)An unnamed MedTech company that services diagnostic equipment in hospitals and labs combined Salesforce Agentforce and Field Service via partner Redtag.
One email a week: 5 newly verified agent use cases, the updates that change them, and a Casefile: MedTech pick. No hype, every claim sourced.