Telecommunications carriers and energy suppliers.
Telecom & Energy UtilitiesOctopus Energy CEO Greg Jackson said AI was doing the work of 250 people at the UK energy supplier, and that AI-written customer emails delivered 80% customer satisfaction versus 65% for skilled, trained staff, as reported by Business Insider in May 2023.
Telecom & Energy UtilitiesLumen Technologies uses Microsoft Copilot to cut a seller's customer-outreach research from about four hours to 15 minutes.
Telecom & Energy UtilitiesZembl, an Australian business energy consultant, built a 24/7 AI agent workforce with Relevance AI across sales, marketing, and operations to handle rising inbound leads and after-hours inquiries.
Telecom & Energy UtilitiesSoftBank's corporate business uses a Sierra AI agent for small-business customer inquiries.
Telecom & Energy UtilitiesSingtel uses a Sierra AI agent for mobile and home troubleshooting and roaming sign-ups.
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